Content Summaries
101 Organization
PurposeThe clear delineation of service ownership and organizational structure is necessary to assure accountability to customers, partners, medical oversight, and local/state/federal authorities. These standards are important for the organization to maximize its own effectiveness and to be responsive to the public. 101.01 Ownership 101.02 Organizational Structure 102 Inter-Agency Relations PurposePositive inter-agency relations are necessary to provide high quality patient care services. A high quality EMS system depends on cooperation between various types of public safety agencies and all local EMS providers. The following standards are to emphasize these relationships. 102.01 Mutual Aid 102.02 Disaster Coordination 102.03 Conflict Resolution 102.04 Inter-Agency Dialogue 103 Management PurposeThe purpose of these standards is to establish general management policies and practices not specifically addressed in other sections. 103.01 Policies and Procedures 103.02 Strategic Planning 103.03 Management Development 103.04 Information Management 104 Financial Management PurposeStandards in this section relate to the general need for an emergency medical services provider to accurately track and plan for its fiscal resources while meeting its day-to-day management responsibilities. 104.01 Financial Policy 104.02 Budgeting and Financial Statements 104.03 Accounts Receivable 104.04 Insurance 105 Community Relations and Public AffairsPurposeDue to the high visibility and unique expertise of EMS agencies, there exists a responsibility to keep the public well informed about out-of hospital care and related health issues These agencies must maintain a respected, high profile to enhance out-of-hospital care in their communities. 105.01 Community Education, Health Promotion & Injury Prevention 105.02 Community Relations 105.03 Media Relations 106 Human Resources PurposeThe process by which an EMS agency selects, trains, and maintains a working relationship with employees is critical to the success of the agency. 106.01 Credentials 106.02 Compensation Package 106.03 Discipline/Corrective Action 106.04 Problem Resolution 106.05 Recruitment & Hiring 106.06 Employee Training & Development 106.07 Conduct 106.08 Performance Evaluations 106.09 Subcontractor Personnel 201 Clinical Standards PurposeWell-defined clinical standards are an essential foundation to the provision of quality out-of-hospital health care. 201.01 Medical Oversight 201.02 Clinical Protocols 201.03 Medical Records 201.04 Staffing 201.05 Response Plan 201.06 Clinical Standards Performance Improvement 202 Safe Operations & Managing Risk PurposeComprehensive safety standards are required to assure that patients, employees, and the agency are protected from unnecessary risk. 202.01 Vehicle Safety 202.02 Employee Safety 202.03 Patient Safety 202.04 Patient Personal Property 202.05 Incident Reporting 202.06 Loss Control 203 Equipment & Facilities
PurposeAll equipment and facilities must be maintained to a high standard to assure the delivery of quality patient care. 203.01 Vehicles 203.02 Vehicle Maintenance 203.03 Medical Equipment 203.04 Durable Medical Equipment Maintenance 203.05 Disposable Items 203.06 Facilities 204 Communications Center
PurposeEfficient call taking, effective resource deployment, and continuous communications capabilities are required to maintain an effective EMS agency. 204.01 Policies and Procedures 204.02 Contingency Plans 204.03 Preventive Maintenance 204.04 Training 204.05 Licensure 204.06 Communications Inter-Agency Dialogue 204.07 Communications Performance Improvement
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CAAS Announces New Electronic Paperless Application Submission Process
