101 Organization

Purpose

The clear delineation of service ownership and organizational structure is necessary to assure accountability to customers, partners, medical oversight, and local/state/federal authorities. These standards are important for the organization to maximize its own effectiveness and to be responsive to the public.

101.01 Ownership

101.02 Organizational Structure

102 Inter-Agency Relations

Purpose

Positive inter-agency relations are necessary to provide high quality patient care services. A high quality EMS system depends on cooperation between various types of public safety agencies and all local EMS providers. The following standards are to emphasize these relationships.

102.01 Mutual Aid

102.02 Disaster Coordination

102.03 Conflict Resolution

102.04 Inter-Agency Dialogue

103 Management

Purpose

The purpose of these standards is to establish general management policies and practices not specifically addressed in other sections.

103.01 Policies and Procedures

103.02 Strategic Planning

103.03 Management Development

103.04 Information Management

104 Financial Management

Purpose

Standards in this section relate to the general need for an emergency medical services provider to accurately track and plan for its fiscal resources while meeting its day-to-day management responsibilities.

104.01 Financial Policy

104.02 Budgeting and Financial Statements

104.03 Accounts Receivable

104.04 Insurance

105 Community Relations and Public Affairs

Purpose

Due to the high visibility and unique expertise of EMS agencies, there exists a responsibility to keep the public well informed about out-of hospital care and related health issues These agencies must maintain a respected, high profile to enhance out-of-hospital care in their communities.

105.01 Community Education, Health Promotion & Injury Prevention

105.02 Community Relations

105.03 Media Relations

106 Human Resources

Purpose

The process by which an EMS agency selects, trains, and maintains a working relationship with employees is critical to the success of the agency.

106.01 Credentials

106.02 Compensation Package

106.03 Discipline/Corrective Action

106.04 Problem Resolution

106.05 Recruitment & Hiring

106.06 Employee Training & Development

106.07 Conduct

106.08 Performance Evaluations

106.09 Subcontractor Personnel

201 Clinical Standards

Purpose

Well-defined clinical standards are an essential foundation to the provision of quality out-of-hospital health care.

201.01 Medical Oversight

201.02 Clinical Protocols

201.03 Medical Records

201.04 Staffing

201.05 Response Plan

201.06 Clinical Standards Performance Improvement

202 Safe Operations & Managing Risk

Purpose

Comprehensive safety standards are required to assure that patients, employees, and the agency are protected from unnecessary risk.

202.01 Vehicle Safety

202.02 Employee Safety

202.03 Patient Safety

202.04 Patient Personal Property

202.05 Incident Reporting

202.06 Loss Control

203 Equipment & Facilities

Purpose

All equipment and facilities must be maintained to a high standard to assure the delivery of quality patient care.

203.01 Vehicles

203.02 Vehicle Maintenance

203.03 Medical Equipment

203.04 Durable Medical Equipment Maintenance

203.05 Disposable Items

203.06 Facilities

204 Communications Center

Purpose

Efficient call taking, effective resource deployment, and continuous communications capabilities are required to maintain an effective EMS agency.

204.01 Policies and Procedures

204.02 Contingency Plans

204.03 Preventive Maintenance

204.04 Training

204.05 Licensure

204.06 Communications Inter-Agency Dialogue

204.07 Communications Performance Improvement